This Privacy Policy describes how your personal information is collected, used, and shared when you visit, subscribe, register or make a purchase from https://oceangateline.net ‘Site’.
We follow a standard procedure of using log files. These files automatically log visitors when they use our website and are a common practice for all hosting services and web applications. The information collected by log files includes: Internet Protocol (IP) addresses: Used to identify the general location of the user and for security monitoring. Browser type and version and Operating System (OS) details. Internet Service Provider (ISP). Date and time stamp of requests and actions. Referring/exit pages and number of clicks (to analyze traffic flow and user navigation).
This privacy policy applies to the CRM application operated by Ocean Gate Line Shipping Co LLC, United Arab Emirates.
Ocean Gate Logistics Solutions ("Ocean Gate," "we," "us," or "our") is committed to protecting the privacy and security of the personal information of our clients, partners, and website visitors. This Privacy Policy describes how we collect, use, process, and disclose your information when you use our website, services, and applications.
Client/Business Information: Names, job titles, business addresses, email addresses, phone numbers, and payment information related to contracts and invoicing for International Shipping, Fulfillment, and E-commerce Solutions.
Logistics & Shipment Data: Information necessary for the movement of goods, such as shipping addresses, recipient names, contact numbers, and details about the items being shipped (e.g., product type, value, and weight).
Website & Technical Data: Information collected automatically when you visit our website, including IP address, browser type, operating system, and data related to how you use the site (via cookies or similar technologies).
Last-Mile Delivery Data: Information collected for delivery services in Iraq, including customer names, delivery addresses, phone numbers, and COD (Cash-on-Delivery) collection details.
Our CRM application integrates with Meta Platforms (Instagram) to: • Receive customer messages sent to our Instagram Business account • Automatically respond to messages using AI • Manage conversations inside our internal CRM system (Odoo) This application is used only for customer communication and support purposes
1. Data We Collect
When users contact us via Instagram, we may collect and process the following data:
• Instagram user ID and username
• Message content sent to our Instagram Business account
• Message timestamps and conversation metadata
• Page and account identifiers required to connect Instagram messaging
We do not collect passwords or payment information.
2. How We Use the Data
We use the collected data solely to:
• Respond to customer inquiries
• Provide shipping, pricing, and service information
• Improve customer support efficiency
• Maintain conversation history for support purposes
3. Data Processing & Storage
Message data is processed using automation tools, including:
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• n8n (workflow automation platform) – processing location: Germany
Data may also be stored securely within our internal CRM system (Odoo).
4. Data Retention
We retain message data only as long as necessary to provide customer support and meet operational
needs. Message data is deleted or anonymized after it is no longer required.
5. Data Sharing
We do not sell or rent personal data. Data is shared only with trusted service providers used to
operate the CRM system and only for the purposes described in this policy.
6. User Rights & Data Deletion
Users may request deletion of their data at any time by sending a message to our Instagram
Business account or contacting us via email at: info@oceangate.co. Requests will be processed
within a reasonable timeframe.
7. Security
We implement appropriate technical and organizational measures to protect personal data against
unauthorized access, loss, or misuse.
8. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Ocean Gate Line Shipping Co LLC.
9.User Data Deletion
Users may request deletion of their data by emailing:
info@oceangate.co
Requests are processed within 30 days
info@oceangate.co
United Arab Emirates
If you have any questions about this Privacy Policy or our data practices, please contact us:
Ocean Gate Line Shipping Co LLC
info@oceangate.co
+971543444995
United Arab Emirates
